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Internalizing a Culture of Business Excellence : Perspectives from Quality Professionals / by Flevy Lasrado and Norhayati Zakaria.

By: Lasrado, Flevy [author.]Contributor(s): Zakaria, Norhayati [author.] | Taylor and FrancisMaterial type: Text

TextPublisher: Boca Raton, FL : Productivity Press, [2018]Copyright date: ©2019Edition: First editionDescription: 1 online resource (140 pages) : 10 illustrations, text file, PDFContent type: text Media type: computer Carrier type: online resourceISBN: 9781351210720(e-book : PDF)Subject(s): Total quality management | Quality control | Economic development | Success in business | BUSINESS & ECONOMICS / Management Science | BUSINESS & ECONOMICS / Production & Operations ManagementGenre/Form: Electronic books.Additional physical formats: Print version: : No titleLOC classification: HD62.15Online resources: Click here to view Also available in print format.

Contents:

Preface -- Chapter 1: Introduction: Internalizing Organizational Excellence: Why and how? -- Chapter 2: Quality Culture at the Top: Insights from Quality Award-Winning CEOs -- Chapter 3: New CRM Acronym "Customer Really Matters"? -- Chapter 4: Total Quality Talent Management: Echoes for High Performance -- Chapter 5: What is a Process Champion? Building a Culture of Continuous Improvement -- Chapter 6: Our Success with Six-Sigma -- Chapter 7: Managing the Change: Embracing Quality Skills -- Chapter 8: Steps Towards Sustainable Business Excellence -- Chapter 9: Lets Benchmark: Strategies and Policy -- Chapter 10: Quality Awards and Certification: an exceptional journey -- Chapter 11: Conclusion: Towards Building a Culture of Business Excellence.

Abstract: Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that 'passion' is truly behind the quality success!

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Ebooks	Mysore University Main Library		Not for loan

Includes bibliographical references and index.

Underline by the importance of sustainable quality management practices to contemporary organizations, this edited book complies best practice cases of leaders who have initiated and facilitated quality practices in their organizations. The cases highlight how these best practices manifested in their work cultures, values, and beliefs. Not only do they address organizational efforts towards implementation of quality practices, but they also discuss the challenges the leaders faced to instill a sense of quality in practices across the hierarchical structures of their organizations. The book highlights the profiles of quality leaders, their journey and their successes in leading quality in their organizations. A book would be an interesting read for those who are eager to integrate quality in their work culture. A key message emerging from these expertise is that 'passion' is truly behind the quality success!

Also available in print format.

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