A Public-Sector Journey to Lean : Fighting Muda in Times of Muri / Kate McGovern.

Cover; Half Title; Title Page; Copyright Page; Dedication; Contents; About the Author; Introduction to Lean, Muda, and Muri; Chapter 1 Getting Started; Introduction to Lean; Starting the Journey; Nonstandard Work; Summary of Lessons Learned; Applying the Lessons; Chapter 2 Follow the Yellow Belt Road; Part I. Agenda for the 3-Day Lean Yellow Belt Class; Part II. Overview of the Yellow Belt Program; The Alignment of Responsibility and Authority at the Lowest Possible Level; Kaizen; The Eight Wastes; Part III. Lean Principles and Techniques for a Basic Kaizen Mapping Project; Chartering.

Description of Team RolesGround Rules; Process Mapping; Mapping with Colors, Symbols, and Definitions; Calibration Meetings; Metrics and Data Sheets; Value Assessment; Summary Table; Responsibility to Ask, "Why?"; Designing and Mapping the Future State; Implementation Plan; Communication Plan; Preparing the A3 Report; "The Sell"-Lean Team Report to the Sponsor; Project Implementation; Moving Forward with Lean after Completing the Yellow Belt Program; Summary of Lessons Learned; Applying the Lessons; Chapter 3 You're the Night Shift.

#1 Lean = Brown Paper, and Colorful Sticky Notes ... Or Does It?#2 Rogue Energy is Unsustainable. A Lean Initiative Needs Infrastructure; From a Support Group to a Community of Practice; Agency Lean Coordinators; Summary of Lessons Learned; Applying the Lessons; Chapter 4 Go for the Green Belt; Green Belt Program; Program Requirements; Class Topics; Overview of the Program; Module I-Facilitation Skills; Qualities of a Good Facilitator; Team Dynamics and Decision Making; Group Dynamics and Personality Types; Strategies and Techniques for Facilitators; Facilitating Problem Situations.

Guiding the Team to ConsensusModule II-Facilitating a Kaizen Event; Facilitator's Responsibilities Pre-event; Facilitator's Responsibilities Post-event; Overview and Summary; Sample Lean Project Schedule; Lean Facilitator Checklist; Module III-Change Management and Lean Management; Managing Change; Topics for In-class Discussion or Homework; Module IV-Lean Tools, Skills, and Resources; Terminology; Video and YouTube Clips; Process Mapping Software; Completing the Green Belt Program; Exercise; Summary of Lessons Learned; Applying the Lessons; Chapter 5 How to Get Away with Muda.

Of Lessons LearnedApplying the Lessons; Chapter 6 Six Sigma vs. Six Signatures and Six Weeks; Metrics vs. "It's Much Better"; The Out-of-State Travel Process as a Hypothetical Project; Lean Tools for Analysis; Pareto Charts; Suppliers-Inputs-Process-Outputs-Customer (SIPOC); Summary of Lessons Learned; Applying the Lessons; Chapter 7 Lean for Leaders; Bureaucrazy; Lean for Leaders Workshop; Part I: Overview of Lean; Part II: Roles and Responsibilities in a Lean Organization; Roles for Leaders; Exercise #1: Purpose and Process; Roles for Managers; Roles for Employees.

Roles for Lean Practitioners.

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