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Service management : operations, strategy, and information technology Fitzsimmons James A

By: Fitzsimmons James AContributor(s): Fitzsimmons Mona JMaterial type: TextTextLanguage: English Publication details: Boston. McGraw-Hill; 1998Description: 605p; Illustrations; 25cmISBN: 9780070615663Subject(s): Service industries -- Management. DienstensectorDDC classification: 658 FITF
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