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Performance driven CRM : how to make your customer relationship management vision a reality Brown Stanley A

By: Brown Stanley AContributor(s): Gulycz MooshaMaterial type: Text

TextLanguage: English Publication details: Toronto : J. Wiley, 2002Description: xx, 272 p; Illustrations; 24 cmISBN: 9788126510108Subject(s): Customer relations -- ManagementDDC classification: 658.812 BRO

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Item type	Current library	Call number	Status	Date due	Barcode
Books	Bahadur Institute of Mgmt Sciences	658.812 BRO (Browse shelf (Opens below))	Available		BMS04656

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Previous	658.812 ALL R Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research	658.812 BAL Customer-driven services management	658.812 BEE B Customer care	658.812 BRO Performance driven CRM : how to make your customer relationship management vision a reality	658.812 DYC The CRM handbook : a business guide to customer relationship management	658.812 DYC The CRM handbook : a business guide to customer relationship management	658.812 GAU Customer value investment : formula for sustained business success	Next

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