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Best practices : building your business with customer-focused solutions Robert Hiebeler; Thomas B Kelly; Charles Ketteman; Arthur Andersen & Co

By: Hiebeler RobertContributor(s): Kelly Thomas B. keteman Charles Andersen ArthurMaterial type: Text

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TextLanguage: Eng Publication details: New Delhi ; Touchstone, 2000Description: 240 p.: 22 cmISBN: 9780684848044Subject(s): Customer services -- Management -- Case studies. Customer services -- Quality control -- Case studies. Industrial management -- Case studiesDDC classification: 658.812 HIE

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Item type	Current library	Call number	Status	Date due	Barcode
Books	Bahadur Institute of Mgmt Sciences	658.812 HIE (Browse shelf (Opens below))	Available		BMS02447

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Previous	658.812 GAU Customer value investment : formula for sustained business success	658.812 GRE Call centers : technology & techniques	658.812 GUS Competing in a service economy : how to create a competitive advantage through service development and innovation	658.812 HIE Best practices : building your business with customer-focused solutions	658.812 JOH Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system	658.812 KIN Customer relationship management : getting it right!	658.812 KNA A guide to customer service skills for the help desk professional	Next

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