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120629s2012 enka o 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781780526775 (electronic bk.) : |
| Terms of availability |
£82.95 ; €121.95 ; $154.95 |
| 040 ## - |
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| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
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HD58.7 |
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.E97 2012 |
| 072 #7 - |
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KJU |
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BUS085000 |
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658.3 |
| 082 04 - |
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| Classification number |
302.35 |
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23 |
| 245 00 - TITLE STATEMENT |
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| Title |
Experiencing and managing emotions in the workplace |
| Statement of responsibility, etc |
edited by Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Bingley, U.K. : |
| Name of publisher, distributor, etc |
Emerald, |
| Date of publication, distribution, etc |
2012. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource (xvi, 399 p.) : |
| Other physical details |
ill. |
| 505 0# - |
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| Formatted contents note |
Overview : experiencing and managing emotions in the workplace / Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe -- ch. 1. The emotion experiences of employees in a work setting / Cara Jonker, Nadia Botma -- ch. 2. A model of psychological wellness for human resource employees in a platinum and steel production environment / Nadia Botma, Cara Jonker -- ch. 3. Muted anger in the workplace : changing the 'sound' of employee emotion through social sharing / Deanna Geddes, Lisa T. Stickney -- ch. 4. A holistic approach to the explanation of organizational behavior : the theory and practice of 'analysis of demand' / Laura Petitta, Valerio Ghezzi -- ch. 5. Measuring affect over time : the momentary affect scale / Phillip Gee, Timothy Ballard, Gillian Yeo, Andrew Neal -- ch. 6. Emotional responses to the injustice of organizational change : a qualitative study / Roy K. Smollan -- ch. 7. The role of cognition and attitude in driving behavior : elaborating on affective events theory / Brona Russell, Jacob Eisenberg -- ch. 8. Affect and employee proactivity : a goal-regulatory perspective / Uta K. Bindl, Sharon K. Parker -- ch. 9. A model of compassionate responses to anger expression / Angela Zenteno-Hidalgo, Deanna Geddes -- ch. 10. Trading in emotions : a closer examination of emotional labor / Frances M. Peart, Amanda M. Roan, Neal M. Ashkanasy -- ch. 11. The emotion work of police / Catherine S. Daus, Shanique Brown -- ch. 12. Emotion regulation strategies among customer service employees : a motivational approach / Michel Cossette, Ursula Hess -- ch. 13. Organizational emotional intelligence : theoretical foundations and practical implications / Jochen I. Menges -- ch. 14. We are all mad in Wonderland : an organizational culture framework for emotions and emotional intelligence research / Catherine S. Daus, Marie T. Dasborough, Peter J. Jordan, Neal M. Ashkanasy. |
| 650 #7 - |
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| Topical term or geographic name as entry element |
Business & Economics |
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| Topical term or geographic name as entry element |
Organizational theory & behaviour. |
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| Topical term or geographic name as entry element |
Organizational behavior. |
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| Topical term or geographic name as entry element |
Work |
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| Topical term or geographic name as entry element |
Emotions |
| 700 1# - |
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| Personal name |
Ashkanasy, Neal M., |
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| Personal name |
Härtel, Charmine E. J., |
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| Personal name |
Zerbe, W. J. |
| 856 40 - |
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| Uniform Resource Identifier |
http://www.emeraldinsight.com/1746-9791/8 |
| 245 00 - TITLE STATEMENT |
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[electronic resource] / |
| 490 1# - |
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Research on emotion in organizations, |
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1746-9791 ; |
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v. 8 |
| 520 ## - |
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This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and augmented once again with invited chapters authored by leading scholars in the field. "Experiencing and managing emotions in the workplace" comprises fourteen chapters arranged in four sections: The experience of emotion; The dynamics of emotion; Regulating emotion; and The emotionally intelligent organization. These encompass a variety of methodological approaches, including qualitative and quantitative research, sourced from research conducted in organizations in the USA, Europe, and Australasia. The volume's secondary theme is "care and compassion", the theme of the Academy of Management meetings that followed the Emonet conference in Montreal. In effect, organizations that understand their members' emotions and utilize this information in their management practices become "emotionally intelligent" and capable of showing care and compassion to all stakeholders. The chapters in this book provide a rich and varied coverage of the latest developments in the study of the role of emotions in organizational settings. |
| 650 #7 - |
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Organizational Behavior. |
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Psychological aspects. |
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Social aspects. |
| 700 1# - |
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1945- |
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1959- |
| 776 1# - |
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9781780526768 |
| 830 #0 - |
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Research on emotion in organizations ; |
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v. 8. |
