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| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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150714s2015 enk o 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
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| International Standard Book Number |
9781785601163 (electronic bk.) : |
| Terms of availability |
Đ82.95 : E<U+0301>113.95 : $144.95 |
| 040 ## - |
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UtOrBLW |
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UtOrBLW |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
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HF5549.5.E43 |
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M57 2015 |
| 072 #7 - |
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JMJ |
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bicssc |
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MED003050 |
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bisacsh |
| 080 ## - |
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658.3 |
| 082 04 - |
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| Classification number |
658.473 |
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23 |
| 245 00 - TITLE STATEMENT |
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| Title |
Mistreatment in organizations |
| Statement of responsibility, etc |
edited by Pamela L. Perrewe<U+0301>, Jonathon R.B. Halbesleben, Christopher C. Rosen. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Bingley, U.K. : |
| Name of publisher, distributor, etc |
Emerald, |
| Date of publication, distribution, etc |
2015. |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
1 online resource (xiv, 270 p.) |
| 505 0# - |
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| Formatted contents note |
Can I help you? Employee prosocial rule breaking as a response to organizational mistreatment of customers / Maureen L. Ambrose, Regina Taylor, Ronald L. Hess Jr -- Customer mistreatment : a review of conceptualizations and a multilevel theoretical model / Jaclyn Koopmann ... [et al.] -- Aggression with a conscience : a rational and moral framework for proactive workplace aggression / Aurora J. Dixon, Chu-Hsiang (Daisy) Chang, Russell E. Johnson -- Workplace incivility and its implications for well-being / Michael P. Leiter, Emily Peck, Stephanie Gumuchian -- Antecedents of workplace ostracism : new directions in research and intervention / Kristin L. Scott, Michelle K. Duffy -- Coworker responses to observed mistreatment : understanding schadenfreude in the response to supervisor abuse / Matthew R. Leon, Jonathon R.B. Halbesleben -- Contextual factors in employee mistreatment / Shani Pindek, Paul E. Spector -- Conceptualizing and measuring workplace abuse : implications for the study of abuse's predictors and consequences / Nathan A. Bowling, Kelly A. Camus, Caitlin E. Blackmore. |
| 650 #7 - |
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| Topical term or geographic name as entry element |
Medical |
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| Topical term or geographic name as entry element |
Occupational & industrial psychology. |
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| Topical term or geographic name as entry element |
Employees |
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| Topical term or geographic name as entry element |
Quality of work life. |
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| Topical term or geographic name as entry element |
Job stress. |
|
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| Topical term or geographic name as entry element |
Customer relations. |
| 700 1# - |
|---|
| Personal name |
Perrewe, Pamela L. |
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| Personal name |
Halbesleben, Jonathon R. B. |
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| Personal name |
Rosen, Christopher C. |
| 856 40 - |
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| Uniform Resource Identifier |
http://www.emeraldinsight.com/1479-3555/13 |
| 245 00 - TITLE STATEMENT |
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| -- |
[electronic resource] / |
| 490 1# - |
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Research in occupational stress and well being, |
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1479-3555 ; |
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v. 13 |
| 520 ## - |
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The objective of this series is to promote theory and research in the increasingly growing area of occupational stress, health and well being, and in the process, to bring together and showcase the work of the best researchers and theorists who contribute to this area. Volume 13 of Research in occupational stress and well being is focused on mistreatment in organizations. Mistreatment can be damaging to the individual as well as to the organization. This volume includes critical topics on customer mistreatment, aggression in the workplace, incivility, and workplace ostracism. We consider mistreatment to be a "workplace stressor" which has been linked to higher emotional burnout, withdrawal behaviors such as tardiness and absenteeism, and lower customer service performance. This is just one example of how mistreatment can affect employees negatively. The topic of this volume, Mistreatment in Organizations, is sure to attract the attention of researchers around the globe. |
| 650 #7 - |
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Allied Health Services / Occupational Therapy. |
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bisacsh |
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bicssc |
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Abuse of. |
| 776 0# - |
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9781785601170 |
| 830 #0 - |
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Research in occupational stress and well being ; |
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v. 13. |
