Assessing service quality : satisfying the expectations of library customers (Record no. 374313)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00679nam a2200205Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 121011s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788170005766 |
| 041 ## - | |
| Language code of text/sound track or separate title | eng |
| 082 ## - | |
| Classification number | 025.5 HER E |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hrnon, Peter |
| 245 ## - TITLE STATEMENT | |
| Statement of responsibility, etc | Peter Hrnon and Ellen Altman |
| Title | Assessing service quality : satisfying the expectations of library customers |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Chicago |
| Name of publisher, distributor, etc | American Library Association |
| Date of publication, distribution, etc | 2009 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xvii, 243p. |
| Dimensions | 28 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index and bibliography reference. |
| 650 ## - | |
| Topical term or geographic name as entry element | Library-Information science |
| 653 ## - | |
| Uncontrolled term | Library services quality |
| Uncontrolled term | Library user satisfaction |
| 700 ## - | |
| Personal name | Altman, Ellen |
| 365 ## - | |
| -- | 1225.00 |
| Withdrawn status | Lost status | Damaged status | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Mysore University Main Library | Mysore University Main Library | 11/10/2012 | 1225.00 | 025.5 HER E | 441978 | 11/10/2012 | Books |