Uncommon service /
Frei, Frances
Uncommon service / Frances Frei - United States of America : Harvard Business Review Press, 2012. - 247 p. ; 22 cm.
Includes index.
9781422133316
Customer relations Customer services Service industries--Management
658.812 FRA.A
Uncommon service / Frances Frei - United States of America : Harvard Business Review Press, 2012. - 247 p. ; 22 cm.
Includes index.
9781422133316
Customer relations Customer services Service industries--Management
658.812 FRA.A