Total quality management
Besterfield Dale H.(et al..........)
Total quality management Dale H.Besterfield - 3rd ed. - New Delhi : Pearson Education Inc, 2011. - xxi, 558 p. ; 22 cm.
Includes Index.
9788131732274
Customer satisfaction Information tecnology
658.4013 BES M
Total quality management Dale H.Besterfield - 3rd ed. - New Delhi : Pearson Education Inc, 2011. - xxi, 558 p. ; 22 cm.
Includes Index.
9788131732274
Customer satisfaction Information tecnology
658.4013 BES M