Total quality management
Besterfield, Dale H.
Total quality management Dale H Besterfield [et. al..] - 3rd ed. - New Delhi : Prenctice Hall of India Private Limited, 2004. - xi, 640 p. : illus. ; 25 cm.
Includes bibliography & index.
8120328833
Total quality management.
Leadership Customer satisfaction
658.4013 BES M
Total quality management Dale H Besterfield [et. al..] - 3rd ed. - New Delhi : Prenctice Hall of India Private Limited, 2004. - xi, 640 p. : illus. ; 25 cm.
Includes bibliography & index.
8120328833
Total quality management.
Leadership Customer satisfaction
658.4013 BES M