Total quality management
Besterfield, Dale H.(et al...)
Total quality management Dale H. Besterfield (et al...) - New Delhi : Pearson Education, 2011. - xxi, 558p.; 22 cm.
9788131732274
CUstomer satisfaction
Leadership Employee involvement
658.4013 BES B
Total quality management Dale H. Besterfield (et al...) - New Delhi : Pearson Education, 2011. - xxi, 558p.; 22 cm.
9788131732274
CUstomer satisfaction
Leadership Employee involvement
658.4013 BES B